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Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

Goods returned under the EU Distance Selling Directive will only be accepted if unused and returned in the original packaging along with the appropriate returns reference number and must be deemed suitable for re-sale. Postage will not be refunded for returned items unless goods were faulty or sent in error. We must be notified of reason for return and goods must be returned within seven days after arrival. For hygeine reasons we do not accept returned Earrings.

Before returning any item, please contact us via telephone or email for your returns reference number stating the reason for return. Goods returned to us without a returns reference will not be accepted.

The address for all returns is:
Returns Dept.
The Real Thing
The Square
CW11 1AP

Remittance Terms

Your credit or debit card payment is processed securely prior to dispatch. In the unlikely event that any item dispatched is incorrect, we will exchange or refund your card account with the charged amount plus postage once the item is returned. Please contact us for your returns reference number before returning any items.