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All our staff at The Real Thing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact Details are as follows:
The Real Thing and Magpie Gifts
44-46 Hospital Street
Telephone: 01270 629808
Email Enquries: sales@ therealthingjewellery.co.uk
VAT Number: 791 1021 56
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment. If you prefer to phone or post an order, you are welcome to do so, making payment by credit card, debit card or cheque. Please note cheques need to clear before goods are despatched.
We accept American Express, Visa, MasterCard and all Bank Debit Cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet.
You may send your credit card information via phone, fax, and snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We ship to the United Kingdom, Irish Republic, Europe, North America and Canada. Special delivery in the UK takes from 1 -2 days to reach you and is charged at £5.00 per order - regardless of the number of items ordered.
Orders over £200 are carriage free for Non-UK Deliveries.
For our Collect in Store option, please allow at least two hours for your order to be prepared.
For deliveries to Irish Republic, Europe and North America delivery charges are set out below, these are regardless of the amounts ordered.
Standard Service to the Irish Republic is charged at £7.95 per order.
Standard Service to Europe is £12.50 per order.
Standard Air Mail to the U.S.A and Canada is £18.95 per order.
We will normally despatch your order to you within 24 hours of receipt (working days only) subject to satisfactory payment clearance. If an item is out of stock we will normally notify you by email within 24 hours and give you the option of waiting until the item arrives back in stock or cancelling your order.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order, or choose a substitute item, if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included.
Our VAT Number is: 791 1021 56
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our Contact Details:
The Real Thing Jewellery
Telephone: 01270 759416
Fax: 01270 759416
Email Enquries: firstname.lastname@example.org
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Goods returned under the EU Distance Selling Directive will only be accepted if unused and returned in the original packaging along with the appropriate returns reference number and must be deemed suitable for re-sale. Postage will not be refunded for returned items unless goods were faulty or sent in error. We must be notified of reason for return and goods must be returned within seven days after arrival. For hygeine reasons we do not accept returned underwear.
Before returning any item, please contact The Real Thing via telephone or email for your returns reference number stating the reason for return. Goods returned to us without a returns reference will not be accepted.
The address for all returns is:
The Real Thing
Your credit or debit card payment is processed securely prior to dispatch. In the unlikely event that any item dispatched is incorrect, we will exchange or refund your card account with the charged amount plus postage once the item is returned. Please contact us for your returns reference number before returning any items.